Support

Answers to common questions about Earloom.

I can't hear anything.

Turn the volume up with the buttons on the side of your device. Earloom plays sound even when the silent switch is on. If headphones or a speaker are connected over Bluetooth, the sound goes there.

How does a session work?

Open Practice, choose Intervals, Chords or Scales & Modes, then a level. Each session is ten questions. Use Replay to listen again and Root to hear the starting note, then tap your answer. After answering, tap any answer to hear it and compare.

Which level should I start with?

Start with the first level of a family. Each level adds a few new sounds to the ones you already know. Your best score for each level is shown next to it.

Can I change how the questions sound?

Yes. In Settings you can choose a voice (soft sine, warm keys or plucked string), the note range, the melodic tempo, and note names as C D E or Do Re Mi.

Does Earloom need an internet connection or an account?

No. Earloom works fully offline and never asks you to sign in.

How do I start over?

Open Settings and tap Reset Progress. This erases your practice history on this device and cannot be undone.

Will my progress move to a new device?

Your progress is part of your device backup. Restore the backup to the new device and your history comes with it.

Which devices are supported?

iPhone and iPad with iOS or iPadOS 16 or later.